Find out everything you need for Communication
Communication is essential to promote commitment and the sharing of ideas and information within your team and across the organisation, external stakeholders and customers.
Communication is vital to businesses because it engages staff, builds relationships, prevents misunderstanding and increases organisational efficiency and productivity. Professionals who effectively communicate with their staff foster positive relationships that benefit the organisation as a whole. Communication is also a critical component in successfully responding to change, enhancing innovation and promoting continuous improvement when deployed with other capabilities such as critical thinking, problem solving, collaboration and emotional awareness. Effective communication is essential when working with others and in teams.
This Credential is currently available at the Intermediate, Proficient and Advanced levels. Use the level indicators below to identify the level you should explore. View the Credential level to see further information.
- Have 5 years professional experience in this capability
- Be an experienced professional
- Have experience in operational roles
- Coordinate actions across operations
- Have 7 years professional experience in this capability
- Be a senior professional
- Have experience in function-level roles
- Direct thinking or action across operations
- Have 10 years professional experience in this capability
- Be an advanced professional
- Have experience in leadership roles
- Drive actions across an organisation
At the Intermediate level of Communication you are playing an active role in facilitating productive interactions with internal and external groups. You readily adopt new technology, media or methods to improve communication and information flow between groups. Within your role you report and present information on often complex topics in a clear and concise manner using a variety of formats and models. You communicate with a diverse range of internal and external groups and play an active role in removing barriers that limit input. You are focused on collecting and preparing relevant information on complex professional or operational issues. You are able to use a variety of techniques and methods to effectively conduct difficult conversations with different groups of people.
At the Proficient level of Communication you are assessing and using innovative technology, media and methods to optimise communication with stakeholders and strategic partners. Within your role you are preparing and presenting specialist advice on a wide range of issues and you demonstrate a highly developed judgment, responsibility and professional insight. You make credible and compelling presentations on complex issues to public audiences and you readily adapt your communication modes and style when needed. You are focused on preparing and presenting documents or reports on high level information that clearly and effectively address complex topics or strategic issues for your organisation. You easily communicate in high-pressure situations to resolve conflict, assert a position or inspire.
At the Advanced level of Communication you are focused on recognising and shaping communication structures, procedures and systems that promote the sharing of ideas and information across discrete teams, operational areas or professionals. You are communicating in high-pressure situations to resolve conflict and give clear instructions on often very complex topics or strategic issues. Within your role you are promoting and fostering effective communication within your own operational area as well as across diverse groups within an organisation, or a professional or business network. You represent your organisation with authority and credibility in public forums and communicate with meaning to positively inform or influence specialist AND non-specialist groups, stakeholders and customers.